{"id":10,"date":"2024-05-04T00:16:33","date_gmt":"2024-05-03T22:16:33","guid":{"rendered":"https:\/\/senda-atelier.fr\/?page_id=10"},"modified":"2024-05-09T22:03:43","modified_gmt":"2024-05-09T20:03:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/senda-atelier.fr\/?page_id=10","title":{"rendered":"Politique de remboursements et de retours"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Pr\u00e9sentation g\u00e9n\u00e9rale<\/h2>\n\n\n\n<p>Notre politique de remboursement et de retour dure 14 jours. Si 14 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n\n\n\n<p>Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, le Client dispose d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception des produits pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s. Les frais de retour des produits restent \u00e0 la charge du Client.<\/p>\n\n\n\n<p>Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l&rsquo;avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d&rsquo;origine.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Dans certaines situations, seuls des remboursements partiels sont accord\u00e9s :<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tout article qui n&rsquo;est pas dans son \u00e9tat d&rsquo;origine, qui est endommag\u00e9 ou auquel il manque des pi\u00e8ces pour des raisons qui ne sont pas dues \u00e0 une erreur de notre part.<\/li>\n\n\n\n<li>Tout article retourn\u00e9 plus de 14 jours apr\u00e8s sa livraison<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Les remboursements<\/h2>\n\n\n\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un courrier \u00e9lectronique pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l&rsquo;approbation ou du refus de votre remboursement.<\/p>\n\n\n\n<p>Si votre demande est accept\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, dans un d\u00e9lai de quelques jours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements tardifs ou non effectu\u00e9s<\/h2>\n\n\n\n<p>Si vous n&rsquo;avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d&rsquo;abord votre compte bancaire.<\/p>\n\n\n\n<p>Contactez ensuite la soci\u00e9t\u00e9 \u00e9mettrice de votre carte de cr\u00e9dit, car il peut s&rsquo;\u00e9couler un certain temps avant que votre remboursement ne soit officiellement comptabilis\u00e9.<\/p>\n\n\n\n<p>Contactez ensuite votre banque. Il y a souvent un d\u00e9lai de traitement avant que le remboursement ne soit comptabilis\u00e9.<\/p>\n\n\n\n<p>Si vous avez fait tout cela et que vous n&rsquo;avez toujours pas re\u00e7u votre remboursement, veuillez <a href=\"https:\/\/senda-atelier.fr\/contact-us\/\">nous contacter<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Articles sold\u00e9s<\/h2>\n\n\n\n<p>Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les \u00e9changes<\/h2>\n\n\n\n<p>Nous ne rempla\u00e7ons les articles que s&rsquo;ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez l&rsquo;\u00e9changer contre le m\u00eame article, envoyez nous un courriel \u00e0 contact@senda-atelier.fr et remplir notre<a href=\"https:\/\/senda-atelier.fr\/contact-us\/\"> formulaire de retour<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retour de marchandises<\/h2>\n\n\n\n<p>Pour retourner votre produit, vous devez l&rsquo;envoyer par courrier \u00e0 l&rsquo;adresse suivante apr\u00e8s avoir remplis notre formulaire de retour : 10 Rue Louise de Vilmorin, S\u00e9lestat 67600, France<\/p>\n\n\n\n<p>Il vous incombe de payer vos propres frais d&rsquo;exp\u00e9dition pour le retour de votre article. Les frais d&rsquo;exp\u00e9dition ne sont pas remboursables.<\/p>\n\n\n\n<p>Le d\u00e9lai d&rsquo;acheminement du produit \u00e9chang\u00e9 peut varier en fonction de votre lieu de r\u00e9sidence.<\/p>\n\n\n\n<p>Si vous retournez des articles plus co\u00fbteux, vous pouvez envisager d&rsquo;utiliser un service d&rsquo;exp\u00e9dition avec suivi ou de souscrire une assurance d&rsquo;exp\u00e9dition. Nous ne garantissons pas que nous recevrons l&rsquo;article retourn\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Besoin d&rsquo;aide ?<\/h2>\n\n\n\n<p><a href=\"https:\/\/senda-atelier.fr\/contact-us\/\">Contactez nous<\/a> pour toutes questions relative aux remboursements et aux retours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation g\u00e9n\u00e9rale Notre politique de remboursement et de retour dure 14 jours. Si 14 jours se sont \u00e9coul\u00e9s depuis votre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursements et de retours - senda-atelier<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/senda-atelier.fr\/?page_id=10\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursements et de retours - senda-atelier\" \/>\n<meta property=\"og:description\" content=\"Pr\u00e9sentation g\u00e9n\u00e9rale Notre politique de remboursement et de retour dure 14 jours. 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